Craft Source Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using 'Contact Us' link on our pages.Making A Purchase
Our Contact details:
Craft Source Ltd
Email: info [at] fairyberry [dot] co [dot] uk
Company no. 8374563
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.Shipping And Handling
We accept online credit/debit card payments and cheques. All prices are in Great British Pounds. If you are ordering from a country other than the UK please contact us first to get P&P quote.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
UK Post & Packing Charges:
2nd Class Post - £2.75
1st Class Post - £3.75
Special Delivery/Courier - £7.99
We will normally process your order within 48 hours (business days) of receiving your payment. Back Orders
Cut-off time for same day dispatch is 10am. Orders placed after 10am will be dispatched next day.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax Charges
All our prices are shown inclusive of VAT.Credit Card Security
Any duties or taxes payable on purchase of our products are the sole responsibilty of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).
We do not store your credit/debit card details on our system or files. In fact we never see your credit/debit card details at all as all payments are processed securely by HSBC and PayPal. Reaching Us
Craft Source Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Returns Policy
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Fabric cut to order can be returned at the manager's discretion only and the goods have to be returned within 7 working days. Contact us by email and quote the order number supplied to you. Late returns and returns without prior notification will not be accepted. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Delivery and packaging costs are non refundable
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Please note: non-stock goods ordered at your request from our suppliers are non-returnable.
While every effort is made to represent colour accurately, every monitor is different and we cannot guarantee the colours you see match the colours of actual fabric.